What Your Team
experiences
Your Customers Feel
experiences
Your Customers Feel
Drawing on 25+ years in hospitality leadership—from the front line to Senior Vice President—Ryan Minton shows leaders how to align employee experience with customer outcomes.
“Ryan Minton hits all the right notes all the time!”
“He is an engaging and dynamic keynote speaker who combines deep expertise with inspiring storytelling. His innate ability to connect with the audience and deliver actionable insights makes him an outstanding choice for any event in any industry. The feedback from our team members after his keynote and workshop was one being inspired and energized.”
”Ryan's ability to elevate our event made him the perfect choice”
“I researched a lot of different speakers for our franchise conference, and Ryan was a clear choice even before I discovered how great he is to work with. His attention to detail and care in tailoring the keynote to our group made everyone feel special, and we’ve heard nothing but great feedback from our attendees. Ryan’s ability to elevate our event, combined with his personal connection to our brand, made him the perfect choice – he was a big part of why our event was so awesome!”
“Ryan was the best speaker we’ve ever had for this event”
“Ryan was fantastic!! This was no surprise, however, given the preparation he put into his effort by visiting with multiple franchisees in advance to better understand the business and the challenges they face. He customized his content to address these issues, and left our team with straightforward, common-sense action steps to take back to their restaurants. He has a great presentation style that is relatable, friendly, and funny. His hospitality experience gave him immediate credibility with our team!”
Ryan Minton
Elevates How Your Leaders
show up
Leadership That Shapes Every Experience
Ryan’s message reminds leaders that small, everyday interactions shape culture—empowering teams to create environments where people feel valued.
An Actionable Message That Sticks
Described as the “best speaker in years,” Ryan’s message doesn’t fade when the event ends. Attendees leave with ideas they remember—and actually use.
Simple Ideas That Drive Lasting Change
Ryan turns complex service principles into practical, everyday actions—giving leaders clear ways to improve how their teams show up immediately.
Ryan's
Signature Keynote
Thanks for coming in today
CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE
The experience your customers have is a direct reflection of the experience your team is having.
Yet in many organizations, that connection is overlooked—resulting in inconsistent service, disengaged employees, and experiences that vary from one interaction to the next.
Leaders focus on customer-facing strategies, but the real driver of those outcomes is happening behind the scenes, in how people are led, supported, and expected to show up every day.
In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences.
Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for.
This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location.
Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.
Key Concepts & Takeaways
- The direct link between employee experience and customer experience
- Why frontline employees are the most powerful driver of brand perception
- Understanding the true cost of poor service and disengaged teams
- First Impressions Matter – setting expectations from day one (for employees and customers)
- “You Are the Experience” – how every interaction shapes the brand
- Hospitality as a universal principle: caring for people in any industry
- Kindness as a Strategic Advantage – why leadership behavior defines culture
- Blow People Away (BPA) – creating memorable moments that drive loyalty
“exactly what our audience needed”
“Ryan’s keynote on customer and employee experience was exactly what our audience needed. His expertise and engaging style had an immediate impact, with attendees lining up for signed copies of his book afterward. The practical strategies he shared resonated deeply, and attendees are still talking about how his insights will transform their approach to service excellence. I couldn’t have asked for a more powerful and relevant presentation for our group.”
“Ryan’s presentation exceeded our expectations (which were high)”
“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. I highly recommend him for anyone in the service business. Home run!”
More Ways Ryan
Brings His Message
To Life
In addition to his signature keynote, Thanks for Coming in Today, Ryan offers more programs tailored to leaders, teams, and organizations looking to strengthen culture, service, and human connection.
SHOW UP POSITIVE: LEADERSHIP STRATEGIES FOR OPERATIONAL Excellence
In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best.
Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.
Key Concepts & Takeaways
- Why leadership energy sets the tone for performance and consistency
- The impact of frontline teams on operational success
- First Impressions Matter – reinforcing standards daily through leadership presence
- “You Are the Experience” – leadership visibility and influence in every moment
- Applying hospitality principles to drive operational results
- Kindness as a Leadership Strategy that builds trust and accountability
- Creating a culture where people consistently bring their best
- Blow People Away (BPA) as a driver of performance and customer satisfaction
- as a driver of performance and customer satisfaction
FROM MANAGER TO EXPERIENCE MAKER: ELEVATING SERVICE EXCELLENCE IN YOUR OPERATION
Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams.
In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency.
Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.
Key Concepts & Takeaways
- The shift from task management to experience leadership
- Why frontline employees define and differentiate the customer experience
- First Impressions Matter – for both team members and customers
- Establishing clear, simple service expectations teams can execute
- “You Are the Experience” – ownership at every level of the operation
- Hospitality in action: moving from transactional to relational service
- Kindness as a competitive advantagey in delivering service
- Blow People Away (BPA) – creating moments customers remember and share
- Empowering teams to consistently deliver standout experiences
Interactive Leadership Workshops
Designed to Deliver
Lasting Results
Ryan’s leadership and customer experience workshops move beyond inspiration and into application, giving leaders and teams practical tools they can use immediately to strengthen culture, service, and performance.
Positive Leadership Workshop
3.5 Hour Session
Based on proven principles of positive leadership, this interactive session helps leaders strengthen culture, build trust, and create environments where people thrive.
Participants will learn how to:
- Build positive cultures that drive results
- Lead with belief and purpose
- Turn challenges into opportunities
- Strengthen connection and team performance
Power of a Positive Team Workshop
3.5 Hour Session
A hands-on experience focused on improving communication, trust, and team performance through stronger connection and shared purpose.
Participants will learn how to:
- Build stronger relationships and trust
- Align around a shared vision
- Strengthen communication and collaboration
- Create a culture where teams thrive
Inspiring Memorable Service Workshop
90 Minute Session
A practical leadership workshop that helps managers create memorable customer experiences by empowering teams and elevating everyday interactions.
Participants will learn how to:
- Build high-performing service teams
- Create standout customer experiences
- Empower employees with confidence
- Turn challenges into opportunities to serve
The Energy Bus
Workshop
3.5 Hour Session
Based on Jon Gordon’s bestselling book, this workshop helps individuals and teams create positive momentum and lead with purpose and energy.
Participants will learn how to:
- Lead with purpose and vision
- Maintain energy through challenges
- Create positive influence within teams
- Build sustainable habits for success