In this episode of Creating Superfans, Ryan Minton joins Brittany Hodak to explore the connection between employee experience and customer experience. Drawing from his hospitality background, Ryan shares practical insights on employee enablement, first impressions, leadership, and the story behind his book Thanks for Coming in Today. The conversation offers actionable ideas for organizations that want to build stronger cultures, improve service from the inside out, and create experiences customers remember.
In this week’s episode of the Creating Superfans podcast, I’m joined by Charles Ryan Minton, a customer and employee experience expert, keynote speaker, and best-selling author. Ryan has worked with high profile brands such as Hilton Hotels Worldwide, Marriott International, and InterContinental Hotels Group.
As a Hotel Executive, Ryan created environments where employees felt valued and empowered, leading to record-breaking revenues, profits, and some of the highest recognition in hospitality.
In our conversation, you’ll learn about:
- how employee enablement affects morale and retention
- why employees should act like they’re “on stage” while working
- the heartfelt story behind the title of Ryan’s book, “Thanks for Coming in Today”
- what led both Brittany & Ryan to walk out of businesses recently
Even if you’re not in hospitality, the tips and insights you’ll hear can be applied to any industry for fostering a positive workplace, maximizing your customers’ first impressions, and improving the customer experience from the inside out.
