Your brand promise comes to life through the people delivering it every day. Ryan Minton helps franchise owners and operators connect the way they lead their teams with the experience customers receive—bringing a practical, people-first message to your next franchise conference.
“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. I highly recommend him for anyone in the service business. Home run!”
“Ryan’s keynote on customer and employee experience was exactly what our audience needed. His expertise and engaging style had an immediate impact, with attendees lining up for signed copies of his book afterward. The practical strategies he shared resonated deeply, and attendees are still talking about how his insights will transform their approach to service excellence. I couldn’t have asked for a more powerful and relevant presentation for our group.”
“Ryan was fantastic!! This was no surprise, however, given the preparation he put into his effort by visiting with multiple franchisees in advance to better understand the business and the challenges they face. He customized his content to address these issues, and left our team with straightforward, common-sense action steps to take back to their restaurants. He has a great presentation style that is relatable, friendly, and funny. His hospitality experience gave him immediate credibility with our team!”
Across a franchise system, customers expect a familiar experience. Delivering it depends on thousands of everyday interactions—and the people behind them.
Franchisees and location leaders set the tone. How they welcome new employees, support their teams, and respond when things get busy shapes how those employees show up for customers.
Ryan connects those daily leadership choices to the experience your brand delivers, giving your audience practical ideas to take back to their locations.
The experience your customers have at every location starts with the experience your employees have working there.
Across a franchise system, the brand promise is shared, but the everyday experience depends on how each team is led. When employees feel disconnected or unsupported, customers feel the difference.
Franchisees and location leaders bring that promise to life through the way they welcome, support, and appreciate their people. Those daily leadership choices shape the service customers receive and the reasons they come back.
In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton helps franchisees, multi-unit operators, and location managers connect employee experience with the customer experience their brand promises.
Drawing on his hospitality leadership experience, Ryan shares relatable stories and practical strategies for building teams that feel valued, supported, and ready to deliver exceptional service.
Attendees leave with actions they can take back to their locations to strengthen team culture and make everyday customer interactions more memorable.
This high-impact session shows franchise leaders how everyday leadership and genuine employee appreciation help teams deliver the brand promise at every location.
Ideal for franchisees, general managers, district leaders, and multi-unit operators who want to build teams that feel valued, take pride in their work, and give customers a reason to return.
“I researched a lot of different speakers for our franchise conference, and Ryan was a clear choice even before I discovered how great he is to work with. His attention to detail and care in tailoring the keynote to our group made everyone feel special, and we’ve heard nothing but great feedback from our attendees. Ryan’s ability to elevate our event, combined with his personal connection to our brand, made him the perfect choice – he was a big part of why our event was so awesome!”
“You should know that we are still talking about you here at the Bell. They were touched by your story, and it made an impact they’re taking back to their restaurants.”
Every franchise event has a different goal. These additional keynotes help franchisees and location leaders strengthen their leadership, support their teams, and create customer experiences that bring your brand promise to life.
In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best.
Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.
Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams.
In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency.
Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.
Give your franchise leaders time to turn ideas into action. Ryan’s interactive workshops help attendees practice leadership and service skills they can bring back to their teams, from building stronger connections to creating memorable customer experiences.
3.5 Hour Session
Based on proven principles of positive leadership, this interactive session helps leaders strengthen culture, build trust, and create environments where people thrive.
Participants will learn how to:
3.5 Hour Session
A hands-on experience focused on improving communication, trust, and team performance through stronger connection and shared purpose.
Participants will learn how to:
90 Minute Session
A practical leadership workshop that helps managers create memorable customer experiences by empowering teams and elevating everyday interactions.
Participants will learn how to:
3.5 Hour Session
Based on Jon Gordon’s bestselling book, this workshop helps individuals and teams create positive momentum and lead with purpose and energy.
Participants will learn how to:
Give your franchisees practical ways to support their people, strengthen service, and bring your brand promise to life.