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# Ryan Minton: Extraordinary Employee Engagement Creates Exceptional Customer Experiences

## Sitemaps
[XML Sitemap](https://ryanminton.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Pages
- [Positive Leadership Assessment Results](https://ryanminton.com/positive-leadership-assessment-results/): You are beginning your positive leadership journey. Focus on building strong foundations in each area, starting with small daily practices that can grow into powerful leadership habits.
- [Positive Leadership Assessment](https://ryanminton.com/positive-leadership-assessment/): "*" indicates required fields
- [Meeting Professionals](https://ryanminton.com/meeting-professionals/): x
- [Contact](https://ryanminton.com/contact/): Let's Talk About your event 561.701.2450 ryan@ryanminton.com Thanks for coming in today! We are excited to speak with you about your upcoming event. Please fill out the form below, give us a call, or shoot us an email to start the conversation, and we’ll follow up to explore the best way to bring Ryan to your audience. About YouYour Name(Required) First Last Email(Required) Phone(Required)Your Organization(Required)About Your EngagementDate(Required) MM slash DD slash YYYY Location(Required)You are interested in partnering with Ryan for:(Required) Keynote Consulting Podcast Interview Other Any addition info about your event you'd like to share Popular Reels Linkedin Instagram tiktok Youtube
- [Testimonials](https://ryanminton.com/testimonials/): https://www.youtube.com/watch?v=NHgAjz5uHBAhttps://www.youtube.com/watch?v=cy1BCNCZxxk
- [Books](https://ryanminton.com/books/): Most organizations focus on the customer experience without addressing what shapes it. This book flips that perspective—showing how the way employees are treated directly influences the experience customers have.
- [Keynote Speaking](https://ryanminton.com/keynote-speaking/): https://ryanminton.com/wp-content/uploads/2026/05/RM_Seq_s_003.mp4
- [Media](https://ryanminton.com/media/): In the Media Podcast Appearances Published Articles Recognition & Mentions All Popular Reels Linkedin Instagram tiktok Youtube
- [About](https://ryanminton.com/about/): x
- [Home](https://ryanminton.com/): That massive number can be traced back to small, everyday moments.

## Clients
- [Harley-Davidson](https://ryanminton.com/client/harley-davidson/)
- [Kansas Hospital Association](https://ryanminton.com/client/kansas-hospital-association/)
- [Wings and Rings](https://ryanminton.com/client/wings-and-rings/)
- [Disney](https://ryanminton.com/client/disney/)
- [Old Dominion Freight Line](https://ryanminton.com/client/old-dominion-freight-line/)
- [Enseo](https://ryanminton.com/client/enseo/)
- [Ohio Hotel & Lodging Association](https://ryanminton.com/client/ohio-hotel-lodging-association/)
- [Pink Zebra Moving](https://ryanminton.com/client/pink-zebra-moving/)
- [Taco Bell](https://ryanminton.com/client/taco-bell/)
- [Renaissance Hotels](https://ryanminton.com/client/renaissance-hotels/)
- [Planet Fitness](https://ryanminton.com/client/planet-fitness/)
- [Whirlpool Corporation](https://ryanminton.com/client/whirlpool-corporation/)
- [Marriott](https://ryanminton.com/client/marriott/)
- [Land Rover](https://ryanminton.com/client/land-rover/)
- [Lees Famous Recipe Chicken](https://ryanminton.com/client/lees-famous-recipe-chicken/)
- [The Maids](https://ryanminton.com/client/the-maids/)
- [Westin Hotels & Resorts](https://ryanminton.com/client/westin-hotels-resorts/)
- [Jaguar](https://ryanminton.com/client/jaguar/)
- [IHOP](https://ryanminton.com/client/ihop/)

## External Media
- [Ryan Minton Named One of Global Gurus’ Top 30 Customer Experience Speakers for 2026](https://ryanminton.com/external-media/ryan-minton-named-one-of-global-gurus-top-30-customer-experience-speakers-for-2026/): Ryan Minton has been named one of Global Gurus’ Top 30 Customer Experience Speakers—ranked #2.
- [The Back 9 Podcast: How to Uplift the People Around You](https://ryanminton.com/external-media/the-back-9-podcast-how-to-uplift-the-people-around-you/): Ryan Minton joins The Back 9: Midlife, Best Life to explore how intentional appreciation can elevate the people around you—at work and in life. Drawing from his leadership experience in hospitality, he shares how simple, consistent acts of recognition build trust, strengthen relationships, and create environments where people feel valued and motivated. The conversation highlights the ripple effect of appreciation, offering practical insight into how small moments of acknowledgment can drive meaningful impact in both personal and professional settings.
- [Are You Using Customer Intelligence To Create Loyalty?](https://ryanminton.com/external-media/are-you-using-customer-intelligence-to-create-loyalty/): A routine bank visit becomes a powerful example of how customer intelligence, when used well, can transform ordinary interactions into memorable experiences. Ryan Minton highlights how leveraging small, contextual details—captured in systems but delivered through genuine human connection—can make customers feel recognized and valued. The article emphasizes that many organizations already have this data but fail to act on it, missing opportunities to build loyalty. By equipping teams to use customer insights naturally, businesses can turn everyday moments into meaningful connections that drive long-term advocacy and retention.
- [People Warriors S1. E6: The Power of Positive Leadership on Frontline Teams with Ryan Minton](https://ryanminton.com/external-media/people-warriors-s1-e6-the-power-of-positive-leadership-on-frontline-teams-with-ryan-minton/): In this episode, Ryan Minton shares practical insights on leadership, employee experience, and the small moments that shape how customers perceive a brand. Drawing from his hospitality background, he emphasizes the importance of equipping employees with the right tools, creating environments where people feel valued, and paying attention to the details that influence first impressions. The conversation reinforces that great customer experience starts internally—and that when employees feel supported and appreciated, they deliver stronger, more consistent results.
- [No Vacancy Podcast E951: Uplifted Leadership – The Secret to Engaged Teams with Ryan Minton](https://ryanminton.com/external-media/no-vacancy-podcast-e951-uplifted-leadership-the-secret-to-engaged-teams-with-ryan-minton/): In this episode of No Vacancy, Ryan Minton shares how “uplifted leadership” drives stronger employee engagement and better customer experiences. Drawing from his background in hospitality, he explains how leaders can create environments where employees feel valued, supported, and motivated to perform at a higher level. The conversation focuses on practical ways to build trust, empower frontline teams, and use consistent appreciation to improve morale, retention, and overall business results.
- [Amazing Business Radio with Shep Hyken: Why Happy Employees Mean Happy Customers](https://ryanminton.com/external-media/amazing-business-radio-with-shep-hyken-why-happy-employees-mean-happy-customers-featuring-ryan-minton/): In this episode of Amazing Business Radio, Ryan Minton discusses how positive leadership shapes workplace culture and directly impacts customer experience. He shares how appreciation, empowerment, and a hospitality mindset drive employee engagement, reduce turnover, and improve service quality. The conversation reinforces a clear principle: when employees feel valued and supported, they create better experiences for customers—leading to stronger loyalty and long-term business success.
- [Removing Barriers: How Rigid Rules Can Damage Customer Relationships](https://ryanminton.com/external-media/removing-barriers-how-rigid-rules-can-damage-customer-relationships/): A frustrating real-world experience highlights how rigid policies can undermine customer trust and loyalty. After being left without water due to a procedural gap, Ryan Minton illustrates how organizations often prioritize rules over resolution—even when a solution is clearly possible. The article argues that exceptional service lives in the “gray area,” where empowered employees use judgment to solve problems, not just enforce policy. By shifting from strict compliance to customer-centered flexibility, companies can turn potential service failures into moments that build lasting loyalty.
- [The Most Impactful Leaders Don’t Need Corner Offices](https://ryanminton.com/external-media/the-most-impactful-leaders-dont-need-corner-offices/): An exploration of leadership impact reframes influence away from executives and toward front-line leaders—the individuals who shape daily employee experiences. Ryan Minton highlights how these leaders drive engagement, growth, and retention by building trust, supporting individual development, and fostering genuine human connection. Positioned between strategy and execution, they create ripple effects that extend beyond the workplace. The article underscores the need for organizations to intentionally develop and empower front-line leaders, recognizing them as the key to building stronger cultures and lasting impact.
- [Success of a Hot Mess Episode 25: The Power of Appreciation](https://ryanminton.com/external-media/success-of-a-hot-mess-episode-25-the-power-of-appreciation/): This episode explores how appreciation—when expressed consistently and authentically—can transform workplace culture, leadership effectiveness, and everyday interactions. Ryan Minton shares the story behind his signature phrase, “Thanks for coming in today,” and how simple acknowledgment can make people feel valued and motivated. The conversation reinforces that appreciation isn’t a soft skill—it’s a practical leadership tool that drives engagement, retention, and performance by showing people they truly matter.
- [The Privilege Of Leadership](https://ryanminton.com/external-media/the-privilege-of-leadership/): Hospitality leader, Ryan Minton, reflects on a defining moment that reshaped his view of leadership—not as a role, but as a privilege with lasting impact. Through personal stories and real-world examples, he illustrates how leaders influence performance through the daily experience, growth, and long-term trajectory of their teams. The article outlines practical principles for leading with intention—focusing on trust, development, and environment—while emphasizing the responsibility leaders carry to create workplaces where people can thrive.
- [Creating Superfans Podcast Episode 205: Improving CX from the Inside Out](https://ryanminton.com/external-media/creating-superfans-podcast-episode-205-improving-cx-from-the-inside-out/): In this episode of Creating Superfans, Ryan Minton joins Brittany Hodak to explore the connection between employee experience and customer experience. Drawing from his hospitality background, Ryan shares practical insights on employee enablement, first impressions, leadership, and the story behind his book Thanks for Coming in Today. The conversation offers actionable ideas for organizations that want to build stronger cultures, improve service from the inside out, and create experiences customers remember.
- [Elevating Customer Experience: Embracing Hospitality as the Foundation](https://ryanminton.com/external-media/elevating-customer-experience-embracing-hospitality-as-the-foundation/): Drawing from the hospitality industry, Ryan Minton outlines how companies can elevate customer experience by adopting hotel-inspired service principles. He highlights five key areas—creating a culture of genuine care, personalizing interactions, communicating effectively, focusing on details, and empowering employees—as the foundation for exceptional service. The article emphasizes that customer experience is shaped by intentional culture and consistent execution, and that organizations that embrace hospitality-driven practices can build stronger relationships, loyalty, and long-term growth.
- [The Power of Empowerment: The Key to Exceptional Customer Service](https://ryanminton.com/external-media/the-power-of-empowerment-the-key-to-exceptional-customer-service/): A customer service experience with Southwest Airlines illustrates the impact of empowering frontline employees to make decisions without managerial approval. Ryan Minton highlights how removing red tape and trusting employees to act in the customer’s best interest leads to faster resolutions, stronger loyalty, and more meaningful interactions. The article outlines key strategies—eliminating approval bottlenecks, avoiding rigid scripts, and overcoming leadership’s fear of loss of control—arguing that employee empowerment is a critical driver of both customer satisfaction and long-term business success.
- [[CLIC] Connect with our Guest Charles Ryan Minton](https://ryanminton.com/external-media/clic-connect-with-our-guest-charles-ryan-minton/): This CLIC Connect interview features Ryan Minton discussing leadership, customer experience, and the role of frontline teams in shaping brand perception. Drawing from his hospitality background, he shares how empowering employees, focusing on small details, and creating a culture of appreciation can elevate both employee engagement and guest satisfaction. The conversation centers on practical leadership behaviors that turn everyday interactions into meaningful experiences and drive stronger business outcomes.
- [Customer Service vs. Customer Experience: What’s the difference](https://ryanminton.com/external-media/customer-service-vs-customer-experience-whats-the-difference/): Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace. While both of these terms are important to ensure the satisfaction of customers, they are not the same thing and it is important to understand the difference.
- [Ryan Minton Named a Top Voice in Global Hospitality](https://ryanminton.com/external-media/ryan-minton-named-a-top-voice-in-global-hospitality/): Global Hospitality Magazine has named Ryan Minton a top voice in global hospitality.

## Social Reels
- [They’re All Human](https://ryanminton.com/social-reel/theyre-all-human/)
- [2025… What a Year!](https://ryanminton.com/social-reel/2025-what-a-year/)
- [Invisible Balloon](https://ryanminton.com/social-reel/invisible-balloon/)
- [Want to WOW Your Customers?](https://ryanminton.com/social-reel/want-to-wow-your-customers/)
- [Jason’s Greeting](https://ryanminton.com/social-reel/jasons-greeting/)

## Testimonials
- [Harley Davidson](https://ryanminton.com/testimonial/harley-davidson/): “If you want your teams to feel empowered and you want to create great experiences don’t pass him up!”
- [Taco Bell](https://ryanminton.com/testimonial/taco-bell/): “You should know that we are still talking about you here at the Bell. They were touched by your story, and it made an impact they’re taking back to their restaurants.”
- [Lee’s Famous Recipe Chicken](https://ryanminton.com/testimonial/lees-famous-recipe-chicken/): "I researched a lot of different speakers for our franchise conference, and Ryan was a clear choice even before I discovered how great he is to work with. His attention to detail and care in tailoring the keynote to our group made everyone feel special, and we've heard nothing but great feedback from our attendees. Ryan's ability to elevate our event, combined with his personal connection to our brand, made him the perfect choice - he was a big part of why our event was so awesome!"
- [Wings and Rings](https://ryanminton.com/testimonial/wings-and-rings/): “Ryan was fantastic!! This was no surprise, however, given the preparation he put into his effort by visiting with multiple franchisees in advance to better understand the business and the challenges they face. He customized his content to address these issues, and left our team with straightforward, common-sense action steps to take back to their restaurants. He has a great presentation style that is relatable, friendly, and funny. His hospitality experience gave him immediate credibility with our team!”
- [Pink Zebra Moving Franchise](https://ryanminton.com/testimonial/pink-zebra-moving-franchise/): "Ryan's keynote on customer and employee experience was exactly what our audience needed. His expertise and engaging style had an immediate impact, with attendees lining up for signed copies of his book afterward. The practical strategies he shared resonated deeply, and attendees are still talking about how his insights will transform their approach to service excellence. I couldn't have asked for a more powerful and relevant presentation for our group."
- [Enseo](https://ryanminton.com/testimonial/enseo/): “He is an engaging and dynamic keynote speaker who combines deep expertise with inspiring storytelling. His innate ability to connect with the audience and deliver actionable insights makes him an outstanding choice for any event in any industry. The feedback from our team members after his keynote and workshop was one being inspired and energized.”
- [The Maids International](https://ryanminton.com/testimonial/the-maids-international/): “Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. I highly recommend him for anyone in the service business. Home run!”
- [IHOP’s Largest Franchisee, Sunshine Restaurant Partners](https://ryanminton.com/testimonial/ihops-largest-franchisee-sunshine-restaurant-partners/): "Our attendees left the room really standing tall about his messaging. Ryan's keynote perfectly balances practical leadership strategies with inspiring insights that work for managers at any level. His actionable approach and contagious energy deliver exactly what today's leaders need."