What Ryan’s Clients Are Saying

  • "Our attendees left the room really standing tall about his messaging. Ryan's keynote perfectly balances practical leadership strategies with inspiring insights that work for managers at any level. His actionable approach and contagious energy deliver exactly what today's leaders need. You want Ryan for your next conference!"

    President, IHOP’s Largest Franchisee, Sunshine Restaurant Partners

  • "I researched a lot of different speakers for our franchise conference, and Ryan was a clear choice even before I discovered how great he is to work with. His attention to detail and care in tailoring the keynote to our group made everyone feel special, and we've heard nothing but great feedback from our attendees. Ryan's ability to elevate our event, combined with his personal connection to our brand, made him the perfect choice - he was a big part of why our event was so awesome!"

    Vice President of Marketing, Lee’s Famous Recipe Chicken

  • “Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. Ryan’s presentation exceeded our expectations (which were high), and I highly recommend him for anyone in the service business. Home run!”

    President & CEO, The Maids International

  • "Ryan's keynote on customer and employee experience was exactly what our audience needed. His expertise and engaging style had an immediate impact, with attendees lining up for signed copies of his book afterward. The practical strategies he shared resonated deeply, and attendees are still talking about how his insights will transform their approach to service excellence. I couldn't have asked for a more powerful and relevant presentation for our group."

    President & CEO, Pink Zebra Moving Franchise

  • "Ryan really knocked it out of the park with his keynote for the leaders at our recent gathering. He connected with the audience by sharing the pivotal moments and influential leaders that helped shape him into the servant leader he is today. That kind of authenticity really struck a chord with my managers. Plus, his down-to-earth demeanor and genuine way of engaging in one-on-one conversations showed that he truly practices what he preaches. It’s clear he cares and is all about lifting others up, which is the basis for hospitality.”

    General Manager, Renaissance Montgomery Hotel & Spa at the Convention Center

  • “As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service. I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory.”

    President, Small World Alliance and former Disney executive

  • “Ryan was AWESOME! I have received nothing but glowing feedback from all attendees. The common sense approach to customer service is not as common as we think, and all walked away with concrete tools to take back to their teams for implementation. But what really resonated was Ryan's delivery and positioning. He was so engaging and captivated 100% of attendees. I looked around the room and all eyes were on him at all times. Home run on all fronts. Would 10/10 recommend him to any business!”

    Meeting Planner, Fresenius Kabi

  • “Ryan Minton’s content and point-of-view on providing an “engaging, memorable experience” and not just “customer service” couldn’t be more heartfelt, relevant and accurate for today’s business environment. Ryan’s delivery is of the highest quality and he challenges you with real world experience and his incredible success. You cannot go wrong with Ryan Minton as a speaker or within your organization as a part of your customer engagement messaging.”

    Senior Vice President, Old Dominion Freight Line

  • “At Jaguar and Land Rover we understand that our customers expect more than just a quality product. Luxury brands like ours have to deliver superior customer service. Ryan Minton tailored content and a presentation that was relevant for our brand and gave actionable information we could implement to elevate our customer experience. I highly recommend working with Ryan!”

    Vice President, Jaguar Land Rover

  • “Ryan absolutely nailed it at our International Aventureros Assemble conference! He brought so much energy to a room full of travel agents and really got everyone excited about the power of customer experience. Ryan didn’t just inspire us—he gave us solid, easy-to-follow steps to level up our interactions with customers. His stories and examples hit home, making it all feel so doable. Our team walked away feeling motivated and ready to put his ideas into action. Huge thanks to Ryan for such an impactful and memorable session!”

    Chief Marketing Officer, HappyAdventurers.com

  • "Ryan is an engaging and captivating storyteller who delivers a heartfelt and poignant message reminding us that it is the little things in life that make a difference. His keynote speech was a highlight of our hospitality conference.”

    Chief Operating Officer, Chartwell Hospitality

  • “Ryan's keynote was truly impactful and inspiring. His ability to effectively communicate ideas in a clear and concise manner resonated with the team and ignited a sense of drive and determination among them. Through his enthusiasm and passion, Ryan instilled a renewed sense of purpose within our team, motivating them to strive for excellence in everything they do.”

    Corporate Director of People & Culture, Paragon Hotel Company

  • "Ryan's masterful blend of storytelling and practical wisdom made complex concepts about leadership and service feel deeply personal and actionable. His engaging style reminded us that leadership isn't about managing people - it's a privilege to touch lives through meaningful interactions. The session went beyond service principles to show that exceptional customer experiences come from seeing the humanity in every interaction. His message was powerful yet simple: we all have the ability to positively impact others' lives."

    CNIR Congreso Nacional, MEXICO

  • "After experiencing Ryan's keynote at another conference, he was a clear choice for our annual leadership meeting. We have experienced many guest speakers at our meeting each year and I have never seen the team more engaged and quick to implement the lessons learned afterward. We all began the practice of "Thanks For Coming In Today" with staff. The staff reaction to this was exactly as Ryan had written about in his book and has already created a more positive environment for the staff. I love seeing the look on their faces when I thank them for coming in today."

    Chief Operating Officer, Golfland Entertainment Centers

  • “At the request of our members, we were pleased to find Ryan to deliver a keynote. Not only did he deliver an outstanding program, he engaged the attendees in conversation, and stayed afterwards to sign his book. As state-wide elected and appointed officials, our members are in contact with their constituents on a daily basis via the telephone and face-to-face interactions. Ryan’s background in private companies easily transferred to the public financial sector. We highly recommend Ryan for your next event as well as his book- Thanks for Coming in Today.”

    Executive Director, National Association of State Treasurers

  • “Ryan delivered a keynote speech that truly resonated with our audience at our Annual Leadership Conference. Ryan was able to leave a lasting impact on our conference attendees and the overwhelmingly positive reviews we received confirmed that we had discovered something truly magical. Drawing from his own life experiences, Ryan was able to apply his message to the daily work of the hospitality industry with thoughtfulness and relevance. Even well after the conference, our team members continue to discuss the powerful message that Ryan shared with us, making it a testament to the great value of his presentation."

    Executive Vice President, IDM Hospitality Management

  • "Ryan's keynote exceeded all our expectations - his delivery was absolutely perfect for our team. His message resonated so deeply that our offices are still buzzing with discussion and implementing ideas from 'Thanks For Coming In Today.' What made it especially impactful was how the team immediately connected with his approach and began sharing takeaways with each other. Ryan has that rare ability to both inspire and provide practical, actionable strategies that teams can put to use right away."

    Business Development Manager, Simply Dental Management

  • “‘Thanks for coming in’ and kicking off our conference with your valuable message and great energy! Your thoughts on customer experience, workplace culture and employee engagement are beneficial to anyone. Our attendees were engaged and enjoyed hearing from you. Thank you!”

    Ohio Meeting Professionals International Board

  • “Ryan Minton's keynote at our event was nothing short of outstanding. With a tailored message focusing on "Thanks for Coming In Today," he delivered valuable insights specifically relevant to human resources professionals. Ryan's deep understanding of our unique challenges and his ability to provide practical strategies was truly impressive. His passion for the subject matter was evident, and it ignited a renewed enthusiasm among us. We are immensely grateful for Ryan's impactful presentation at our event. His relevant message has elevated our understanding of the vital role gratitude and appreciation play in our profession. We highly recommend Ryan as a speaker for any professionals seeking to enhance their human resources practices in any industry.”

    President, Hospitality Human Resources Association of Broward County

  • “We have had the pleasure of working with Ryan Minton for over a year and the partnership we built along the way is genuine, you can tell Ryan is passionate about the customer and employee experience! Ryan’s ability to speak to an audience in the most human way keeps the audience engaged, leaves them with great stories they will remember and tools to follow that they can easily implement the next day. I can not recommend working with Ryan enough!"

    Frontline Community Evangelist

  • "For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Ryan Minton’s "Thanks for Coming in Today." I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!"

    Chief Operating Officer, Planet Fitness Midwest

  • “Ryan Minton is one of the most polished and professional keynotes I’ve had the opportunity to work with in years. His presentation at Customer Contact Week Nashville delivered in such a way that attendees quoted him both anecdotally and in our written surveys. Following the keynote address, Ryan hosted a book signing during our cocktail reception, and the line was out the door for over an hour despite a competing open bar. We ended up delivering passed glasses of wine to queued attendees so they wouldn’t lose their place in line. If you are seeking a high energy author keynote who deeply engages his audience… look no further!”

    Director, Customer Contact Week, the world’s largest customer contact event series

  • “Ryan’s keynote speaking and interviewing skills combined with his deep zeal for hospitality were just as strong as as I thought they would be! He has become a "fan favorite" among our students enrolled in certificate courses where he presents. Ryan puts his "money where his mouth is." He believes in creating great cultures that, in turn, will bring profits. Ryan has a tremendous track record of improving cultures and profits through his unique style. I'd highly recommend Ryan for any keynote speaking opportunity.”

    Director, Hospitality & Tourism Management, Florida Atlantic University

  • “Ryan was an incredible keynote speaker! Our healthcare providers regard the hotel industry as one of the best industries for customer experience and employee engagement and Ryan did not disappoint in sharing stories about his background as a hotel GM at our recent dental conference! He walked attendees through his methodology on how to create a culture where employees thrive and customer experience is alive. Everyone in attendance was extremely impressed with the takeaways they could immediately put into action. I would recommend Ryan to any organization or company that wants to create a more thriving work place that will lead to happier employees and customers!”

    Chief Executive Officer, DEO: The Dentist Entrepreneur Organization

  • "Ryan Minton's workshop brought a fresh and powerful perspective to our team at Water World. The concept of 'filling your team members' balloons instead of deflating them' was simple, memorable, and incredibly impactful—reminding us that great customer service starts from within, with a strong, supported team. One of the most powerful takeaways was Ryan's reminder that being a lead is a privilege, not a right. His ability to connect with our staff made the session feel less like training and more like a shared experience. He gave us practical tools we use every day to build each other up and create a positive work environment. Our team left inspired, energized, and ready to lead with purpose."

    Operations Manager, Water World, Colorado

  • "We recently brought Ryan out to Lagoon to present a keynote leadership seminar to our full-time and seasonal leadership team—and he absolutely hit it out of the park. The team loved it, and the feedback was overwhelmingly positive."

    Human Resources Director, Lagoon Park, Utah

  • “Ryan is the ideal speaker you want for your conference or workshop presentation. His prompt responses and thoughtful questions ensure he understands the stage he is presenting on and how he can maximize his effectiveness with your audience. His presentation received high praise from attendees and volunteers who supported bringing his session to life at IAAPA Expo. We look forward to many more successful sessions with Ryan on our speaker lineup.”

    Program Manager, IAAPA Expo

  • “Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference of hotel and hospitality professionals. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

    Executive Director, Ohio Hotel & Lodging Association

  • "Creating an outstanding and memorable customer experience is the most important element of running a successful business. Most managers err by looking at customer service as a protocol issue. Ryan Minton sees phenomenal customer service as a natural extension of a phenomenal employee culture. Ryan shares low-cost, easy-to-implement tools and strategies that will begin to elevate and transform your customer experience immediately."

    Chairwoman of the Board, Donatos Pizza and featured in CBS's Undercover Boss

  • "Ryan Minton does a remarkable job of explaining, down to the nuts and bolts, how to be the best leader you can be in the visitor experience space, and how to get the best out of your employees. If you fully embrace the ideas and concepts that Ryan so artfully lays out, you will see success in your brand and business. Secondarily and maybe more importantly, you will walk away with stronger relationships and will be building a better community."

    Vice President of Visitor Experience, Strategy & FUN, Cincinnati Zoo & Botanical Garden